• The Agile PMO: 6 things you need to nail – Agile2017

    The Agile PMO: 6 things you need to nail – Agile2017

    Abstract: What does the PMO actually do in an agile, learning organisation? The leading vs dragging PMO In many organisations the PMO tends to be part of the problem rather than part of the solution. They tend to frustrate attempts to improve agility that come from either bottom-up team level adoption of agile and top-down…

  • How to Train Your HiPPO (Workshop) – Agile2017

    How to Train Your HiPPO (Workshop) – Agile2017

    Abstract: Have you noticed the impact when someone more senior in your organisation shares their opinion? Meet the HiPPO: the Highest Paid Person’s Opinion. Sometimes it’s subtle and unintended. Other times it’s more direct and intentional. Either way, the HiPPO is a dangerous animal in Product Management. When we allow the HiPPO to drive decision-making…

  • How to do a *really* basic forecast

    How to do a *really* basic forecast

    Forecasting delivery is something every organisation should be doing. Unfortunately, hardly any do. This is a shame because it’s actually quite easy, as hopefully you’ll see below. Even a very basic forecast is better than blindly following a plan. It doesn’t need to be super complicated. There will be flaws, of course, but much like qualitative cost of…

  • Product Roadmaps and Cost of Delay

    Product Roadmaps and Cost of Delay

    I sometimes get asked about how Cost of Delay and CD3 work with Product Roadmaps. This post is an initial attempt to collate my current thinking on this (as green as that may be). Firstly, it really depends what you mean by “Roadmap”. I’ve seen lots of Roadmaps, mostly bad, and a few good ones.…

  • Product Management with Cost of Delay – Greece – March 2017

    Two-day course in Athens, Greece, with Özlem Yüce. When: 22 & 23 March 2017 (2 days duration course) Early Bird Price: €600  + VAT / person (until 28 February 2017) – Use code EARLYBIRD at checkout Normal Price: €650  + VAT / person Product Management and Product Ownership are incredibly difficult roles. The easy part is…

  • CD3 and Cost of Delay puzzles

    CD3 and Cost of Delay puzzles

    Johanna Rothman sent us through some common puzzles about Cost of Delay and CD3. Posting our thoughts here, in case others have similar questions or suggestions… “Who estimates the Value part of Cost of Delay?” In most organisations it tends to be the Product Owners or Product Managers who facilitate estimating the Cost of Delay. We see them more…

  • Product Roadmaps

    Product Roadmaps

    What is a Product Roadmap for? What is the “job to be done” for which people “hire” Product Roadmaps? Of course, there are lots of different behaviours that Product Roadmaps support. Some of these behaviours are good, improving our chances of delivering something of value. Some, not so good. Even what might be considered “not so good”…

  • Citizen Thiel spots an Asymmetric Opportunity

    Citizen Thiel spots an Asymmetric Opportunity

    There’s been quite a lot of kerfuffle in New Zealand about the fact that Peter Thiel has been granted Citizenship. Given his background in PayPal, Facebook and other startups, I don’t think it’s that controversial that NZ would want to attract someone like Thiel to get involved in our economy. I also don’t think someone’s…

  • Stable Teams, Multiple Stakeholders

    Stable Teams, Multiple Stakeholders

    Some organisations struggle with team stability due to having to deal with multiple stakeholders. This is a fairly common situation. Typically, these stakeholders represent completely different departments or “silos” in an organisation, and they often have their own budgets. (This exposes one of the issues with departmental budgets in that they often make a claim on…

  • CD3 and proportionality to Outcomes

    CD3 and proportionality to Outcomes

    Here’s an interesting question: “I have been busy trying to figure out Cost of Delay but I’m stuck on a certain question — hopefully you can enlighten me. An example: Let’s say I have an ice cream stand that is currently at capacity, selling 10 ice-creams per week. I have two options to boost capacity: Option…

  • How to Find Gun Owners Fast

    How to Find Gun Owners Fast

    This is a wonderful piece by Jeanne Marie Laskas, writing for GQ magazine. It’s about a strange little federal agency in the US that runs traces on guns that are associated with a crime, trying to figure out who bought it. It’s long, but well worth reading in it’s entirety. There’s a few parts worth highlighting and looking into a…

  • Relaxing constraints, moving mountains

    Relaxing constraints, moving mountains

    A sorely underutilised way to tilt the playing field in Product Development is to simply break the rules that everyone else is playing by. This “thinking different” is often the underlying enabler to many successful products and business models. Southwest did it with completely ridiculous turnaround times, which completely changed the economics of running an airline. AirBnB are…

  • How to create perfect teams

    How to create perfect teams

    From this article by Cath Everett about some of the rather desperate tactics some companies in Silicon Valley are experimenting with to get more out of their people: “As to how to go about creating the perfect team, Forsgren cites a study undertaken by Google in 2012 called Project Aristotle, which set out to do…

  • Comparing Cost of Delay approaches

    Comparing Cost of Delay approaches

    There are many different ways to approach Cost of Delay. It ranges from very simple categorisation or qualitative assessments, to more rigorous quantification of Cost of Delay. None of these is inherently “wrong”. (Rarely are things as black and white as that.) That does not mean they are equal, however. Some approaches to Cost of Delay are a lot more…

  • Fund the teams, not the project

    Fund the teams, not the project

    One of the first articles I published highlights the problems created by doing funding and approval in large batches. Unfortunately, this is the status quo in most organisations and a lot of the malaise we see in I.T. is difficult to improve because of this. Addressing this requires a viable alternative though. It’s not enough to just point…

  • SAFe & Cost of Delay: a suggested improvement

    SAFe & Cost of Delay: a suggested improvement

    I have previously shared my view on the way SAFe teaches Cost of Delay. It’s possible that the feedback came in too large a batch, so maybe I can break it down and suggest some incremental improvements. I’ll start with the part I struggle with the most and see if we can make it just a little bit better… The SAFe “Cost of Delay”…

  • #Agile2016

    #Agile2016

    Less than a month to go! Agile2016 is on July 25-29 in Atlanta, GA, USA. Widely regarded as the premier Agile conference in the world, Agile2016 offers an unprecedented opportunity to learn from world-class experts and thought leaders while networking and collaborating with up to 2,500 Agile professionals from over 40 countries. Join active and influential Agile Developers,…

  • Managing Queues in Product Development

    Managing Queues in Product Development

    “Blindness to queues” is one of the cardinal sins of product development. Why? Well, here is a typical value stream map for a feature being delivered by a software team. Notice all the waiting? Not laziness: lots of Work-In-Process; Demand > Supply The reason for all the waiting is not that anyone is sitting around staring out the window…

  • Scheduling Algorithms – Elevator Edition

    Scheduling Algorithms – Elevator Edition

    This Popular Mechanics article about Elevator Scheduling Algorithms is well worth a read. This part in particular struck me: With the elevators directing themselves, engineers had to spell out rules for when to go where. The simplest method was for the elevators to shuttle back and forth between predefined “terminal floors” at scheduled intervals. It was like…

  • #NoProjects

    #NoProjects

    I’m going to break the first rule of #NoProjects (again), to collect a few artefacts in one place, mostly for reference purposes. I’ve been learning about the limitations of and dismantling what I would suggest is the abuse of the project vehicle in inappropriate contexts for a long time now. The turning point for me was possibly the point…

  • I Have a dream: (about Product Development)

    I Have a dream: (about Product Development)

    From a while back, but still as relevant today as back then. Feel free to join in… #iHaveADream that Project Managers are incentivised to kill projects early, by exposing assumptions about value & testing them quickly — Joshua J. Arnold (@joshuajames) November 18, 2015 #IHaveADream, that estimates will no longer be used as a tool…

  • Time and people are the scarce resources – not capital!

    Time and people are the scarce resources – not capital!

    In a comment on another post, Chris Matts pointed towards a video that I think every manager should watch. The video is of Clay Christensen at the Drucker Forum outlining his categorisation of innovation and presenting an argument that the world of finance has driven us to using the wrong metrics. It’s only 15 minutes…

  • The problem with Projects: Temporary Organisations

    The problem with Projects: Temporary Organisations

    Charlton Ogburn, an Officer during World War II wrote this in 1957: We trained hard, but it seemed that every time we were beginning to form up into teams we would be reorganized. Presumably the plans for our employment were being changed. I was to learn later in life that, perhaps because we are so…

  • Bezos preaching on Black Swan Farming

    Bezos preaching on Black Swan Farming

    From Amazon’s “2015 Letter to Shareholders“: To invent you have to experiment, and if you know in advance that it’s going to work, it’s not an experiment. Most large organizations embrace the idea of invention, but are not willing to suffer the string of failed experiments necessary to get there. Outsized returns often come from…

  • Qualitative Cost of Delay

    Qualitative Cost of Delay

    If you want to make better Product Development decisions, it really helps if you quantify the Cost of Delay. But what if you’re allergic to numbers? Perhaps a qualitative assessment of Cost of Delay would help get you started? Having helped lots of organisations quantify Cost of Delay across their portfolios, we know very well that it isn’t easy…

  • Challenges with Cost of Delay and CD3: Duration

    Challenges with Cost of Delay and CD3: Duration

    A couple of week’s ago I received an email asking how for help with applying Cost of Delay and CD3 to some potentially difficult cases. I enjoy these challenges. For an idea to survive, it needs to be stressed to see how it responds. Maybe the idea is completely flawed (e.g. the Geocentric model of the universe). Maybe it…

  • Standing Up Doesn’t Scale

    Standing Up Doesn’t Scale

    You hear a lot of people talking about “Scaling” Software Delivery. Like it or not, it is something many large organisations spend a lot of energy struggling with. What I find interesting though, is how it often means that they want to skip the learning part and go straight to the scaled setup (often following…

  • 5 key elements of a Digital Transformation

    5 key elements of a Digital Transformation

    Having been involved in a number of “Digital Transformations” I’ve observed some useful patterns of both failure and success that you might want to consider. I hesitate to use the term “Digital Transformation” because isn’t very well defined. It has also been somewhat abused, much like “Agile Transformation” that came before it. Nevertheless, there are many…

  • Six things you should expect of a modern PMO

    Six things you should expect of a modern PMO

    When it comes to software, in many organisations the PMO – Project Management Office – is part of the problem rather than part of the solution. Part of the reason for this is that the approach doesn’t really fit the context. Developing great software that people love is not like building an office block. As I’ve written about before, the project paradigm…

  • The HiPPO effect

    The HiPPO effect

    The Highest Paid Person’s Opinion. If you’ve spent any reasonable length of time in a large corporate environment you will probably have seen something a bit like this first hand. It usually happens when a group of people are attempting to make a difficult decision, for which there are lots of opinions, but not a lot…

  • The intersection of humanity and technology

    The intersection of humanity and technology

    This, from a great piece by @tcarmody on the film Alien, and what it teaches us about ourselves and technology: That’s what technology is. It’s the world of things, some impossibly stupid, some smarter than we are, we have assembled around ourselves to cover over our fundamental weaknesses as a species. The strength we have,…

  • Ten To Talk To

    Ten To Talk To

    A while back, I floated the idea of a conference where all of the speakers were women… @pawelbrodzinski i quite like the idea of a conference with women-only speakers — and men-only serving tea and coffee. — Joshua J. Arnold (@joshuajames) December 11, 2014 Not that anyone is asking for my opinion on this, but I…

  • Thinking horizontally in a vertically-oriented world

    Thinking horizontally in a vertically-oriented world

    Jim Womack’s keynote at the LPPDE14 conference in Durham nicely captures one of the key problems faced in Product Development: Most organizations are organized vertically […] but the product needs to flow horizontally across the organization in order to be made right/well and solve a real problem for the customer. Every time the vertical and horizontal…

  • What can ApplePay teach us about innovation?

    What can ApplePay teach us about innovation?

    Many observers will look at ApplePay and misunderstand it. They will likely see it as another example of Apple coming late to the party with nothing that hasn’t already been done before – and dominating on the basis of superior “marketing”. (Presumably this is primarily thanks to their brand and those who would buy and…

  • Transforming hidden assumptions into hypotheses

    Transforming hidden assumptions into hypotheses

    I posted an answer on Quora the other day in response to the question about how to gamify sprints as a way of motivating teams: Try sharing with the team the #CostOfDelay of the things they are working on in $/week. For example: “The Cost of Delay for this story is $50,000/week. What this means…

  • #LKCE14 – Hamburg

    #LKCE14 – Hamburg

      Less than 24 hours back from two great conferences in Istanbul and Paris before heading to Hamburg to complete the tour. Lean Kanban Central Europe brings together more than 30 international speakers who will share their experience reports, case studies, and advanced ideas on managing knowledge work. LKCE14 will take place in Hamburg on November 11th…

  • Slicing ideas – choose your weapon!

    Slicing ideas – choose your weapon!

    One of the cheapest ways to tilt the playing field is to reduce the “batching” together of features and requirements. It was a big part of what we did at Maersk Line – which led to delivering in half the previous lead-time, 80% reduction in quality issues and delivering significantly more value. Often though, ideas and opportunities don’t…

  • #LKUK14: Lean Kanban UK – London

    #LKUK14: Lean Kanban UK – London

    We’re coming to London! Lean Kanban United Kingdom is for managers, team leads, consultants and executives who want to more reliably deliver the products and services their customers demand. From curious to expert, there’s something for everyone who is looking to: Learn new techniques and ideas to extend your Kanban implementation Hear stories about how…

  • Context matters

    Context matters

    Randall Munroe of XKCD with a nice example of why useful rules of thumb that apply well in one context don’t always apply elsewhere… I hear lots of these. People with a software background seem to be really good at “generalising the particular”. One piece flow = good. Push = bad. Estimates = waste. Prioritisation = waste.…

  • This time, it’s personal

    This time, it’s personal

    We are about to see a significant shift of focus in personal computing. The smartphone is fast approaching saturation. It’s gotten to the point where if your parents don’t have a smartphone that’s abnormal. There’s clearly two dominant players (Android and iOS) and a few has-beens and hangers-on (Blackberry and Windows). It’s also clear that despite the predictions…

  • Why bother *quantifying* the Cost of Delay?

    Why bother *quantifying* the Cost of Delay?

    Quantifying the Cost of Delay of the things we are working on helps us with: Improving the ROI delivered with a scarce resource Managing the demands of multiple stakeholders Making sensible economic trade-offs Changing the focus of the conversation: less on cost and dates, more on Value and Urgency. Sounds pretty good, right? Despite what you may think,…

  • We can’t afford mismanagement

    We can’t afford mismanagement

    Horace Deidu recently started working at The Clayton Christensen Institute, to help further develop the theory of disruptive innovation. Here, he nails his thesis on the door of Wall Street: Because firms are increasingly determining the prosperity and sustainability of nations and the world. We can’t afford mismanagement. The counter-point to this quest is that…

  • SAFe and Weighted Shortest Job First (WSJF)

    SAFe and Weighted Shortest Job First (WSJF)

    In 2012, when Dean Leffingwell launched the Scaled Agile Framework (SAFe) it was obvious the impact that Don Reinertsen’s teachings had on elements of the design. In particular, SAFe specifies Don’s recommended method for scheduling: Weighted Shortest Job First (WSJF). Whatever you think of the rest of SAFe, it really should be commended for encouraging organisations further along in…

  • WSJF – Weighted Shortest Job First

    WSJF – Weighted Shortest Job First

    What is WSJF? Weighted Shortest Job First is a scheduling algorithm (or if you prefer, prioritisation method) that maximises the amount of whatever it is you choose to “weight” by in a given time period through a constrained resource. Where did WSJF come from? Back in the 1970’s, when computing resources were both extremely expensive and…

  • Tribal Leadership

    Tribal Leadership

    Interested in culture, and introducing change in organisations? Özlem Yüce has a great intro to the Tribal Leadership stages that is well worth a read. I want to expand on a couple of things, but you really should go read her thing first (and share your view in the poll) otherwise what I’m about to say won’t make…

  • Product Development Payoff Asymmetry

    Product Development Payoff Asymmetry

    I recently gave a talk at a conference about “Tilting the playing field in product development”. I went through a number of “False Friends” – things that seem like a good idea, but actually lead us into trouble. The last of these was “Certainty”. The story here revolved primarily around the stochastic nature of product development –…

  • The question every CEO should be asking themselves

    The question every CEO should be asking themselves

    This! With the vastness of opportunities in technology, how are you going to retain your most important resource? Talent is far harder to obtain than capital. We are obsessed with allocating capital when in fact capital is over-abundant and should be spent freely. Meanwhile, we wrongly treat the sources of ideas as commodities. Talent is…

  • Why are people afraid of estimating value?

    Why are people afraid of estimating value?

    When it comes to estimating value the biggest barrier is usually our own fixed-mindset. It is our prejudices and perceptions, fears and uncertainties that stop us from seeing what might be. To an impartial observer, it might seem like we have an allergy — where if we were to talk about value in terms of money,…

  • Iterations vs Increments (Mona Lisa and Mrs Fox)

    Iterations vs Increments (Mona Lisa and Mrs Fox)

    One of the best ways to tilt the playing field of Product Development is to take an iterative or incremental approach. What does this mean though? It is easy to get confused about the difference between the two. Scrum, (one of the most popular software development frameworks) is an iterative method that teaches teams to deliver…

  • Innovation and cannibalization

    Innovation and cannibalization

      How should we treat cannibalization when considering value and urgency? I have been asked this a number of times, usually in the context of quantifying the Cost of Delay. The issue at hand is whether you should take into account the likelihood that a new product or feature might “eat” the profits currently enjoyed in some other…