Improving the product along obvious parameters of value as defined by your customers today tends to lead to overserving. At some point, it becomes more than they can absorb.
JTBD Lesson #2: The Job to be Done doesn’t change.
The second key lesson you might have already spotted in the example from Lesson 1: The JOB doesn’t change, The Product we hire does. Consider the previous JTBD, “sharing a …
JTBD Lesson #1: Focus on the higher purpose
As a Product team, it’s tempting to look at the product itself and focus almost entirely about how to make it “better” along parameters that we already measure, especially the …
JTBD (Jobs To Be Done) – An Intro
Jobs to be Done is a way of thinking about products and services. Using JTBD as a way of thinking brings a different perspective that helps us: Avoid building things …
Avoiding Disruption – 7 key points
The late Clayton M. Christensen researched and wrote one of the most frequently referenced books on innovation: “The Innovator’s Dilemma – when new technologies cause great firms to fail“. In …
Culture, Technology and Decay
In Charles Dickens’ Great Expectations, Satis House (from the latin for “enough”) is a wonderful metaphor for technology in organisations today. So often, what you hope will satisfy you and …
Technical Debt != Bad Coding
“Technical Debt” is NOT the result of poor programming – it is the cost of not refactoring as you learn more about a solution. Like all things popular, “Technical Debt” has become a …
How is Cost of Delay in SAFe calculated?
TL;DR: Poorly. Not recommended! If you want to delve into the details, read this. (The main problems are that it uses some made up relative terms and then combines them …
CapEx, OpEx and Accounting for Teams
Years ago, I wrote about funding teams instead of projects. That covered a really common big-batch funding and approval problem: the feast and famine – and the learning curves that …
On Backlogs and Buffers
A Backlog is different to a Buffer. In short, a Backlog should be a safe waiting place, where it is: a) cheap and b) fast for ideas of all sizes …