JTBD Lesson #3: Beware of Overserving!

Improving the product along obvious parameters of value as defined by your customers today tends to lead to overserving. At some point, it becomes more than they can absorb.

Avoiding Disruption – 7 key points

The late Clayton M. Christensen researched and wrote one of the most frequently referenced books on innovation: “The Innovator’s Dilemma – when new technologies cause great firms to fail“. In …

Culture, Technology and Decay

In Charles Dickens’ Great Expectations, Satis House (from the latin for “enough”) is a wonderful metaphor for technology in organisations today. So often, what you hope will satisfy you and …

Technical Debt != Bad Coding

“Technical Debt” is NOT the result of poor programming – it is the cost of not refactoring as you learn more about a solution. Like all things popular, “Technical Debt” has become a …

OpEx CapEx

CapEx, OpEx and Accounting for Teams

Years ago, I wrote about funding teams instead of projects. That covered a really common big-batch funding and approval problem: the feast and famine – and the learning curves that …