Value, Flow, Feedback

“Delivery” ain’t enough.

Hard agree with Cyd Harrell: Launching is not success. Success is your product solving the problem it’s intended to solve, for the people you intended to help, without harming other …

Cost of Delay, NPV and Taguchi

Cost of Delay is a very different animal to many of the concepts that people try to shoe-horn it into. Sometimes those are useful analogies. Other times, it’s not helpful, …

Out of sync metronomes slowly synchronise spontaneously

Culture and conformity

Here’s a perfect illustration of how organisational culture works: Something underneath the surface (not explicit or visible to individual actors) quietly amplifies conformity and dampens outliers. This is of course, …

three round silver and gold colored coins

Central Bank Digital Currency

CBDC discussions seem to be heating up. Be interesting to see where each of these four work streams at the European Central Bank lead to: “First, we will test the …

JTBD Lesson #3: Beware of Overserving!

Improving the product along obvious parameters of value as defined by your customers today tends to lead to overserving. At some point, it becomes more than they can absorb.

Avoiding Disruption – 7 key points

The late Clayton M. Christensen researched and wrote one of the most frequently referenced books on innovation: “The Innovator’s Dilemma – when new technologies cause great firms to fail“. In …

Technical Debt != Bad Coding

“Technical Debt” is NOT the result of poor programming – it is the cost of not refactoring as you learn more about a solution. Like all things popular, “Technical Debt” has become a …

OpEx CapEx

CapEx, OpEx and Accounting for Teams

Years ago, I wrote about funding teams instead of projects. That covered a really common big-batch funding and approval problem: the feast and famine – and the learning curves that …

On Backlogs and Buffers

A Backlog is different to a Buffer. In short, a Backlog should be a safe waiting place, where it is: a) cheap and b) fast for ideas of all sizes …

Accountability vs Complexity

Ever been “held accountable” for something that you had no control or power over? I’ve previously spoken about how corrosive the words we use in organisations can be. Words matter. …

On “Trust” in Product Development

I rather rudely butted in on an interesting twitter exchange yesterday, which started off about assessments. John Cutler was sharing what he has learned from doing and iterating on them …